Your privacy is our priority. This document clearly explains how 67win collects, uses, stores, and protects your personal information at every stage.
This Privacy Policy describes 67win's practices regarding the collection, use, disclosure, and protection of your personal information. By using our platform, you agree to the terms stated here. If you do not agree, please discontinue use of the platform and contact us to close your account.
67win is an online entertainment platform operating in Malaysia and select countries across Southeast Asia. We understand that user trust is our most valuable asset — and that trust begins with how we handle your personal data.
This Privacy Policy applies to all services provided by 67win, including:
This policy is written in plain language so every user can make informed decisions about their data. We do not use confusing technical jargon or hidden conditions — what you read here is what we actually practice.
67win collects your personal information through various means as you interact with our platform. Below are the categories of information we collect and the purposes for which they are used:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | Account verification & KYC |
| Contact Information | Phone number, email address, residential address | Communications & account notifications |
| Financial Information | Bank account number, bank name, transaction records | Deposit & withdrawal processing |
| Usage Data | Game history, session duration, bets placed | Service & security improvements |
| Technical Data | IP address, device type, operating system, browser | Fraud prevention & diagnostics |
| Communication Data | Live chat records, support emails, user complaints | Customer support & records |
This includes all information you enter when registering an account, completing your profile, making a deposit, requesting a withdrawal, or contacting our support team. You are responsible for ensuring that all information you provide is accurate and up to date.
When you use the 67win platform, our systems automatically record technical data such as your IP address, device type, operating system, browser type, and usage patterns. This data is used solely for security, technical diagnostics, and user experience improvement.
In certain situations, we may receive information about you from legitimate third-party sources, such as identity verification service providers, payment gateway providers, or fraud prevention agencies. All such information is handled to the same data protection standards as information you provide directly.
67win uses the personal information collected for the following purposes only. We never use your data for purposes not stated here without obtaining your consent first:
67win uses industry-grade security infrastructure to protect all data we store. The security of your information is not merely a priority — it is central to how we operate.
All data transmitted between your device and 67win servers is protected using TLS 1.3 encryption with a 256-bit SSL certificate. Sensitive data such as bank account information and identity card details are stored in encrypted format using AES-256 standards.
Access to users' personal data is strictly limited to 67win staff who require it to perform their duties. All access is logged and monitored. Passwords are never stored in plain text — all passwords use secure bcrypt hashing.
Active account data is retained for the duration of the active account plus 5 years after account closure, in line with AML compliance requirements. Marketing and communication preference data is retained until you withdraw consent. Technical log data is retained for a maximum of 12 months.
User data is stored in data centres located in the Asia region, meeting international physical and digital security standards. All data centres we use are ISO 27001 certified.
67win does not share your personal information with external parties except in the following limited situations, and always with adequate protective measures in place:
We share necessary data with third-party service providers that support our operations, including payment gateway providers (FPX, Touch 'n Go, DuitNow), identity verification service providers, and technical infrastructure providers. All these providers are bound by strict data protection agreements and are prohibited from using your data for any other purpose.
67win may disclose user information to the relevant authorities when required to do so by law, court order, or official investigation into criminal activities such as money laundering or fraud. In such situations, we will notify users in advance unless prohibited from doing so by law.
In situations involving serious security threats or to protect the legitimate rights of 67win, we may disclose necessary information to relevant parties. This includes fraud prevention measures and protection against cyber threats.
The 67win platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform runs smoothly. Below are the types of cookies we use:
These cookies are essential for the platform's core functions, including login authentication, session management, and security. Without them, the platform will not function properly. Essential cookies cannot be disabled.
These cookies collect information about how users interact with the platform — the most frequently visited pages, time spent on each page, and any error messages encountered. All data is anonymised and used solely to improve platform performance.
Functional cookies allow the platform to remember your preferences such as language, display settings, and game preferences. This helps deliver a more personalised experience each time you log in.
You can control and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform. For guidance on managing cookies, please refer to your browser's documentation.
As a 67win user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Request a copy of all personal data we hold about you.
Correct any inaccurate or incomplete data in our records.
Request deletion of your personal data when it is no longer required.
Restrict how we process your data in certain situations.
Receive your data in a machine-readable format for portability.
Object to the processing of your data for marketing purposes at any time.
To exercise any of the above rights, please contact our privacy team via support email. We will process your request within 14 business days. Please note that some requests may be subject to legal compliance requirements that prevent the immediate deletion of certain data.
As a responsibly operated platform, 67win complies with legal requirements relating to Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT). The KYC (Know Your Customer) process is an essential part of this commitment.
67win continuously monitors all financial transactions to detect suspicious patterns. Transactions exceeding certain thresholds or showing signs of money laundering will be reported to the relevant authorities in line with our legal obligations.
67win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Here is how we handle such changes:
We encourage you to review this page periodically so you are always informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the 67win privacy team is ready to assist you.
You can reach us through the following channels:
We commit to responding to all privacy-related enquiries within 3 business days. For more complex requests such as data deletion or access rights, processing may take up to 14 business days.
67win invests in the latest security technology to ensure every user's privacy is protected at all times.
All data transmitted between your device and 67win servers is protected with bank-grade encryption. Your information cannot be intercepted or read by unauthorized parties.
Our identity verification process uses advanced OCR technology and facial recognition to ensure that only the true account owner can access their funds.
The 67win anti-fraud system monitors every transaction and gaming session in real time. Any suspicious activity is detected and addressed immediately before it can affect your account.
Protect your account with an additional security layer via 2FA. Every login attempt from a new device requires verification through your registered phone number.
67win has never and will never sell, rent, or transfer users' personal data to third parties for marketing purposes. Your data belongs to you — it is not our product.
Your data is automatically backed up daily to a separate secure location. In the event of a system failure, your account and transaction records can be fully restored.
Now you know how we protect your privacy. Register a 67win account today and enjoy a safe, fair, and responsible gaming experience.